Appointments: Consultations and services are available by appointment. Upon booking, clients will be asked to use a credit card to guarantee the reservation. Please arrive 10 to 15 minutes early for appointments to allow time for completing consent forms, or other paperwork, using the bathroom, etc. If you are running late, let us know as soon as possible and we will try to accommodate you without disrupting other client appointments (in some cases, we may need to reschedule your appointment).
Cancellation Policy: Veritas Backstage has a 24-hour cancellation policy. Should you need to cancel or reschedule an appointment please give us 24 hours notice so we can make the time available to other clients. A $35 fee will be charged to the credit card on file for missed appointments not cancelled or rescheduled at least 24 hours in advance in addition to a charge of up to 50% of total treatment. Amounts in excess of $50 can be applied toward your next treatment.
Return Policy: No refunds are made for products, service packages and pre-paid treatments. If for some reason you are not able to use an un-rendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services. Unopened products may be exchanged for alternative products within 7 days of purchase.
Treatment Expiration: All Service packages and pre-paid treatments must be used within 12 months of date of purchase or they will expire.
Tipping and Gratuity: The best tip we can receive is your repeat business and referrals.
Treatment Outcomes: Aesthetics is not an exact science, and response to a given treatment will vary from person to person. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!
Rights Reserved: Veritas Backstage will try to communicate policy changes with you in advance wherever possible. However, we do reserve the right to change our policies without notice.